Automotive Service Management: From Intent to Implementation (Automotive Service Management Series)

Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin’ USA" television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.

Customer Review: there is help

I found this volume (one of eight) helpful in getting me started in redefining my business. It covers how do get a grip on where things are currently, as well as lay a pathway to where you want to go ...
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